FAQ

Frequently Asked Questions (FAQ)
kdshopfor.myshopify.com

1. What products do you sell?

We offer a variety of pet supplies, including toys, accessories, and care products. All products are carefully selected to ensure quality and safety for your pets.

2. Where do you ship?

We ship to USA, Canada, and Australia. Shipping times may vary depending on your location.

Estimated delivery times:

  • USA: 7–12 business days

  • Canada: 8–14 business days

  • Australia: 8–15 business days

3. How can I pay for my order?

We accept PayPal for secure payments. All payments are processed safely via PayPal, and we do not store your card details.

4. How do I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to check your order status on the carrier’s website.

5. Can I change or cancel my order?

Orders can be canceled before they are processed. Once processing has begun, we cannot cancel the order. Please contact us immediately if you need assistance.

6. What is your return policy?

We offer a 30-day return policy. To be eligible, items must be unused, in original packaging, and with proof of purchase.

For detailed instructions, please refer to our Return & Refund Policy.

7. What if my order is damaged or incorrect?

Inspect your order upon arrival. If you receive a damaged, defective, or wrong item, contact us immediately at kavyasingh5657@gmail.com. We will resolve the issue as quickly as possible.

8. How long do refunds take?

Once your return is approved, refunds are processed via your original payment method (PayPal) within 5–10 business days. Bank processing times may vary.

9. Do you offer international shipping outside USA, Canada, and Australia?

Currently, we only ship to the countries listed above. We may expand to other regions in the future.

10. How do you protect my personal information?

Your privacy is important to us. All information is securely processed via Shopify and PayPal, and we follow strict security measures to protect your data.

For more details, please see our Privacy Policy.

11. How can I contact customer support?

For any questions, concerns, or support, email us at:
kavyasingh5657@gmail.com

We aim to respond as quickly as possible, usually within 24–48 hours.

Thank you for shopping with kdshopfor.myshopify.com!